We created our sustainable development strategy during 2007/08 in consultation with key stakeholders. Most of these stakeholders were UK-based and had good knowledge of TUI Travel’s business model and previous sustainable development activities. In future years, our stakeholder engagement will take into account the international nature of our Group.

Internal stakeholders:

• Senior management, Sector Coordinators and key contacts in Corporate Communications, HR, Learning & Development, Marketing, Purchasing, Airlines, Premises, Legal and Finance
• Our strategy was also shaped by the feedback of colleagues at the TUI Travel Group Management Conference in February 2008

External stakeholders:

• ABTA – the UK travel association, representing over 5,300 travel agencies and nearly 1,000 tour operators. ABTA and the Federation of Tour Operators (FTO) were amalgamated in July 2008
• Forum for the Future – a charity that advises TUI Travel on sustainable development strategy (see Partner statement page)
• International Centre for Responsible Tourism, Leeds Metropolitan University 
• Overseas Development Institute
• The Travel Foundation – a sustainable tourism charity
• Tourism Concern – an NGO campaigning for fairer tourism

Where possible, we have incorporated their feedback into our sustainable development strategy. View Stakeholder Feedback page for details of the comments we received and where they have been incorporated.